Refund policy

REFUND & RETURN POLICY

THE LAYLIA 30-DAY MONEY-BACK GUARANTEE

We want you to feel confident trying Laylia.

Most customers notice a difference from the first few uses. Some stubborn odors—especially those that have built up in fabrics or surfaces over time—may require several applications.

If you're still not satisfied with your Laylia purchase, contact us within 30 days of delivery and we'll help make it right.

That may include helping you get better results, arranging a replacement, or starting a return for a refund.

30-DAY RETURN ELIGIBILITY

To qualify for our 30-Day Money-Back Guarantee:

You must contact us within 30 days of the delivery date
Your purchase must have been made directly through Laylia.shop
You must provide your order number
Products must not have been intentionally damaged, excessively used, altered, or misused
If a return is requested, the applicable product must be returned according to the instructions provided by our support team

Opening or reasonably trying your Laylia product does not automatically make it ineligible for the guarantee.

NOT SATISFIED WITH THE RESULTS

If Laylia isn't giving you the results you expected, contact us at support@laylia.shop.

Our team may first help troubleshoot your use of the product, since odor type, surface type, application amount, and frequency can affect results.

If you're still not satisfied and your request falls within the 30-day guarantee period, we'll provide instructions for beginning your return.

DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

If your product:

Arrives damaged
Is defective or non-functional
Malfunctions during normal use
Is different from what you ordered

Please include your order number and, where applicable, photos or videos showing the issue.

For verified damaged, defective, or incorrect products, Laylia will cover the cost of the replacement or approved return.

RETURN SHIPPING

For returns made because you changed your mind or are not satisfied with the product, return shipping costs are the responsibility of the customer unless otherwise stated by our support team.

For verified defective, damaged, or incorrect products, Laylia will cover the applicable return or replacement costs.

Original customs duties, import taxes, or other government charges are not refundable by Laylia.

HOW TO START A RETURN

To request a return:

Email support@laylia.shop within 30 days of delivery
Include your order number
Briefly explain why you would like to return the product
Our team will respond with the next steps and, if applicable, return instructions

Please do not send a product back without first contacting our support team.

REFUNDS

Once an approved return has been received and processed, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund is issued for it to appear on your account. Processing times vary by bank or payment provider.

If our team determines that a physical return is not necessary, we will let you know.

NON-RETURNABLE OR NON-REFUNDABLE REQUESTS

We may be unable to approve a refund when:

The request is submitted more than 30 days after delivery
The product was intentionally damaged or misused
The product has been excessively consumed or used beyond what would reasonably be necessary to evaluate it
The customer cannot provide sufficient order information
The product was purchased from an unauthorized third-party seller
A return was required but the product was not returned according to the provided instructions

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

CANCELLATIONS

If you need to cancel an order, contact support@laylia.shop as soon as possible.

We will attempt to cancel the order before fulfillment, but cancellation cannot be guaranteed once processing has begun.

If the order has already shipped, it must be handled according to the return policy above.

CONTACT US

For returns, refunds, damaged products, or other order-related questions:

support@laylia.shop