Shipping policy
At Laylia, we work hard to process and deliver your order as quickly and reliably as possible.
ORDER PROCESSING
Orders are typically processed within 1–2 business days after payment confirmation.
During periods of high demand, sales, product launches, or holidays, processing may take up to 5 business days.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
SHIPPING & DELIVERY
We currently offer FREE worldwide shipping on all orders.
Once your order has been processed and shipped, estimated delivery time is:
7–10 business days after shipment
Delivery estimates are not guaranteed and may vary depending on your location, carrier routing, customs processing, weather, peak shipping periods, or other circumstances outside of our control.
TRACKING YOUR ORDER
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update.
SHIPPING DELAYS
While we do our best to meet our estimated delivery times, occasional delays may occur.
Laylia is not responsible for delays caused by shipping carriers, customs processing, weather, incorrect shipping information, or other circumstances outside of our reasonable control.
If your package appears significantly delayed, contact us at support@laylia.shop and our team will help you investigate the shipment.
ADDRESS CHANGES
Customers are responsible for providing accurate and complete shipping information at checkout.
If you need to change your shipping address, contact support@laylia.shop as soon as possible with your order number and the correct address.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Once an order has shipped, you may need to contact the carrier directly using your tracking information to request a redirect or pickup hold.
Orders returned because of an incorrect or incomplete address may be subject to additional shipping or processing costs before being reshipped.
INTERNATIONAL ORDERS & CUSTOMS
Laylia ships internationally.
Depending on your country, your order may be subject to import duties, taxes, customs fees, or other charges imposed by local authorities.
Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing times are outside of Laylia's control and may occasionally delay delivery.
LOST PACKAGES
If you believe your package has been lost in transit, please contact us at support@laylia.shop within 30 days of the estimated delivery date.
Our team will review the tracking information and work with the carrier where necessary.
If your package is confirmed as lost, we will arrange a replacement or refund.
DAMAGED ORDERS
If your order arrives damaged:
- Contact support@laylia.shop within 7 days of delivery
- Include your order number
- Include clear photos of the damaged product and packaging
Once reviewed, we will arrange a replacement or refund at no additional cost to you.
QUESTIONS & SUPPORT
For any questions regarding your shipment, contact us at: